Genesys Cloud - Main

 View Only

Sign Up

Back to discussions
Expand all | Collapse all

First Call Resolution / Resolution Rate

  • 1.  First Call Resolution / Resolution Rate

    Posted 9 hours ago

    I would like to begin measuring first call resolution.  Can I do this with native Genesys or will I need to add?  

    Thanks in advance.


    #Reporting/Analytics

    ------------------------------
    Mike Nahass
    ------------------------------


Related Content