Set that 3 minutes thing into a Data Table as an integer somewhere then get it into a variable with a Data Table Lookup.... something like:
Task.maxQueueTimeThen in an Update Data block have two items:
Task.currentQueuedTime = DateTimeDiff(GetCurrentDateTimeUtc(), Flow.StartDateTimeUtc)
Task.maxQueuedTimeCalc = MakeDuration(0, 0,
Task.maxQueueTime, 0)
Then put your logic IF Decision statement :
Task.currentQueuedTime >=
Task.maxQueuedTimeCalcI'm sure this could be tidied up but it lets your 3 minute setting be a bit more controllable without having to keep editing and publishing the flow to test. Might be able to trim it down to:
DateTimeDiff(GetCurrentDateTimeUtc(), Flow.StartDateTimeUtc) >= MakeDuration(0, 0,
Task.maxQueueTime, 0)
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Vaun McCarthy
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Original Message:
Sent: 06-05-2022 02:37
From: David Murpphy
Subject: Flow decision after actual time in queue threshold is reached
Hi Al, I've seen multiple threads on this same subject but have had mixed results in getting this working in architect. The basic requirement is to transfer to a voicemail box, after a threshold say 3 minutes of (actual not ewt ) time in queue is reached.
Im using a decision with the following expression to do this GetCurrentDateTimeUtc()>AddMinutes(Flow.StartDateTimeUtc,3) within an In Q flow. Its seems simple but for some reason is failing. I have had this working on other flows previously.
It seems to continually take the no leg of the decision (note this all sits within a larger loop).
Is there something wrong with the syntax? Or is there a better way to achieve the requirement?
Screen shot attached.
#Routing(ACD/IVR)
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David Murpphy
TeleApps Services Pty Ltd
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