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  • 1.  Flow Milestone not available in the Flow Performance > Flow Milestone Detailed view

    Posted 10-30-2024 22:03
    No replies, thread closed.

    Hi Community ,

    We were trying to filter Flow Milestone report for a specific milestone and schedule a report.  As per the below resource ,there to should be an option to filter in the list of the filters.


    Flow Milestone Detail view - Genesys Cloud Resource Center

    But there doesn't seem to be one in Genesys cloud. This should have been available at the place being pointed by 'red' arrow in the below image as per the above resource. Has this been removed or there is a different way to search by Flow milestone? 


    #Reporting/Analytics

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    Best regards,
    Aparna
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  • 2.  RE: Flow Milestone not available in the Flow Performance > Flow Milestone Detailed view
    Best Answer

    Posted 10-30-2024 23:00
    No replies, thread closed.

    Hi Aparna,

    You can filter on Milestones if you click on magnifying glass under the Milestones Tab (see the screenshot below): 



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    Tatjana Knezevic

    www.startelecom.cloud

    https://www.linkedin.com/company/star-telecom-www-startelecom-ca-/
    ------------------------------



  • 3.  RE: Flow Milestone not available in the Flow Performance > Flow Milestone Detailed view

    Posted 10-30-2024 23:22
    No replies, thread closed.

    Thank you very much @Tatjana Knezevic for you prompt response. I was looking at the wrong spot. Still learning the tool :)



    ------------------------------
    Best regards,
    Aparna
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