Steven_Lim | 2023-09-20 10:01:12 UTC | #1
Hi,
I am using a very simple "Initialize Flow Outcome" + "Set Flow Outcome" pairing to determine the total amount of self service done. This is on Whatsapp channel (messaging) with a chatbot.
Questions:- 1.) Does Threading Timeline affects the flow outcome numbers, mine currently is 3 days, do I have to wait 3 days before the next one increments? 2.) Does the conversation has to end before the flow outcome number registers? 3.) I have simplified my flow to just the two steps (Initialize then immediately set it as SUCCESS) at the beginning of the state, but still, I can't see it under Performance > Workspace > Flow Outcome.
What am I missing?
Thanks in advance
Jerome.Saint-Marc | 2023-09-21 11:44:37 UTC | #2
Hello,
The Performance - Workspace - Flow Outcome Details - Performance and Outcomes tab are leveraging the POST /api/v2/analytics/flows/aggregates/query endpoint. The Flow Outcome timestamps/attributes and metrics will only be available once the conversation leaves/exits the Inbound Message flow (the flow where you have set the flow outcome). Your Flow Outcome should appear once you hit a "Disconnect" action in your Architect flow or once you transfer it to the next participant ("Transfer to ACD").
Regards,
system | 2023-10-22 11:45:20 UTC | #3
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