Yes, if you are Genesys Cloud Voice or BYOC Cloud, they hide things from you. Glad you were able to track that down.
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Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.comhttps://www.Avtex.comhttps://RobertWC.Blogspot.com------------------------------
Original Message:
Sent: 08-15-2020 19:58
From: Vaun McCarthy
Subject: Flow versions not getting published on all Edges?
Thanks Robert, yep had to go that way but needed to use another API to identify the edge by ID - because it's Cloud I can't open the Edges themselves to get their ID from the URL.
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Vaun McCarthy
NTT New Zealand Limited
Original Message:
Sent: 08-15-2020 12:40
From: Robert Wakefield-Carl
Subject: Flow versions not getting published on all Edges?
If you pull the conversation into you API explorer you can get the conversation. If you scroll to the bottom you will find the peer section which should list the edge used. Let me know if you need examples.
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Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.com
https://www.Avtex.com
https://RobertWC.Blogspot.com
Original Message:
Sent: 08-13-2020 22:26
From: Vaun McCarthy
Subject: Flow versions not getting published on all Edges?
How can I check which Edge a call was put through?
I suspect one or more of my BYOC-Cloud Edges are not getting and using the latest published changes to a Flow but need to know how I can verify that before I raise a case.
#Routing(ACD/IVR)
#Unsure/Other
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Vaun McCarthy
NTT New Zealand Limited
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