Genesys Cloud - Main

 View Only
Discussion Thread View

  • 1.  Follow-up Response Timeout- VOICE side - in Dialogflow CX

    Posted 02-07-2023 08:59
    Hello everyone,
    I did the integration with Google Dialogflow CX in an inbound callflow on Genesys Cloud.
    Doing some testing, I realized that there is no timeout that causes the bot exit and return to Genesys Cloud.

    On the documentation, I read that there is a default "Follow-up Response Timeout" of 5 minutes but I let the call run for 12 minutes and it hung inside the bot, never coming back to Genesys. ( Call Dialogflow CX Bot action - Genesys Cloud Resource Center )
    In the Web Messenger, the integration block with Dialogflow CX, allows the Follow-up timeout to be modified; on the voice stream it does NOT.
    The question is: can I set a timeout in the integration with the voicebot ?

    Thank you in advance,
    Serena

    #ConversationalAI(Bots,AgentAssist,etc.)

    ------------------------------
    Serena Spaccesi
    Indra Italia spa
    ------------------------------


  • 2.  RE: Follow-up Response Timeout- VOICE side - in Dialogflow CX

    Posted 02-21-2023 01:12

    I got the same response.  I would suggest opening a ticket as it looks as you describe - the timeout is not being respected for voice. 



    ------------------------------
    Robert Wakefield-Carl
    TTEC Digital, LLC fka Avtex Solutions, LLC
    Contact Center Innovation Architect
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 3.  RE: Follow-up Response Timeout- VOICE side - in Dialogflow CX

    Posted 9 days ago

    Serena, did you find a solution for this?  I am running into the same issue. 



    ------------------------------
    Nichole Conway
    State of Missouri
    ------------------------------

    Original Message


Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources