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  • 1.  For ACD voicemails, where does the interaction go to if no agent picks up the call back?

    Top 25 Contributor
    Posted 23 days ago

    What happens to a ACD voicemail when no agent picks up?

    I tested  sending a call to a ACD voicemail with no agent on queue and I cannot locate that interaction. 


    #SystemAdministration
    #Unsure/Other

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    Qan T
    Vibrant Emotional Health
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  • 2.  RE: For ACD voicemails, where does the interaction go to if no agent picks up the call back?
    Best Answer

    Posted 20 days ago
    Edited by Qan T 19 days ago

    Hi Qan,

    You will find the interaction waiting in the queue. It appears as a callback, so you will have to change the media type to callback in the filters area.

    Regards,



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    Charis Sideridis
    INTRACOM SINGLE MEMBER S.A. TELECOM SOLUTIONS.
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    Original Message


  • 3.  RE: For ACD voicemails, where does the interaction go to if no agent picks up the call back?

    Top 25 Contributor
    Posted 19 days ago

    Thank you Charis.



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    Qan T
    Vibrant Emotional Health
    ------------------------------

    Original Message


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