Thank you Charis.
Original Message:
Sent: 05-28-2024 03:34
From: Charis Sideridis
Subject: For ACD voicemails, where does the interaction go to if no agent picks up the call back?
Hi Qan,
You will find the interaction waiting in the queue. It appears as a callback, so you will have to change the media type to callback in the filters area.
Regards,
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Charis Sideridis
INTRACOM SINGLE MEMBER S.A. TELECOM SOLUTIONS.
Original Message:
Sent: 05-24-2024 15:28
From: Qan T
Subject: For ACD voicemails, where does the interaction go to if no agent picks up the call back?
What happens to a ACD voicemail when no agent picks up?
I tested sending a call to a ACD voicemail with no agent on queue and I cannot locate that interaction.
#SystemAdministration
#Unsure/Other
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Qan T
Vibrant Emotional Health
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