Workforce Engagement Management

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  • 1.  Forecasting Question

    Posted 12-21-2022 14:05
    No replies, thread closed.

    Hello! I am wondering if there is a way to let Genesys know that we don't want calls to be forecasted after 5:00 PM each day. We use the Automatic Best Method Selection and each time we create a forecast and schedules for the new month, it has a few calls listed in the forecast after 5:00 PM. We have to manually go in and add modifications to clear out those calls that it adds. Our contact center closes at 5:00 PM so we don't want it to forecast after that time. Is there a way we can tell Genesys not to forecast after a specific time?


    #Forecasting
    #Scheduling
    #Other/NotSure

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    Addison Hild
    Athene
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  • 2.  RE: Forecasting Question

    GENESYS
    Posted 12-22-2022 08:18
    No replies, thread closed.
    I commented on a similar ask on a prior thread that may be of interest: https://community.genesys.com/discussion/re-question-regarding-forecast-hours-of-operation-and-scheduling-counting-fte#bmba55f165-a2ae-4f01-8fb0-0184e39ac38c


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    Jay Langsford
    VP, R&D
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