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  • 1.  Formatting

    Posted 01-15-2025 13:16
    No replies, thread closed.

    Hello!

    Does anyone know if when we turn on Agent Assist that it will be able to gather information if we have it placed in a table format?  Have you found any best practices with formatting your own articles?

    Thanks!


    #ConversationalAI(Bots,AgentAssist,etc.)

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    Amanda Douglas
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  • 2.  RE: Formatting
    Best Answer

    Posted 01-15-2025 13:55
    No replies, thread closed.

    Hello Amanda, 

    I don't think that Agent assist will be able too. But I could be wrong, and maybe someone from the community will be able to provide an example.

    Cheers, 



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    Cameron
    Online Community Manager/Moderator
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