Hi Nuttapong, I had scenerys similar recently and I like to work with a default for match DID numbers.
Cisco Sends to SBC1 with this format "+5511+8 digits" and SBC1 redirects to Genesys Cloud.
+55 = Area code Country Brazil
11 = Area Code region São Paulo - Brazil;
I had another scenario too - Cisco Sends to SBC1 with this format "+5511+4 digits" and SBC1 executes manipulation for "+5511+4 digits + 0000" and redirects to Genesys Cloud.
When I need to go external, I transfer to the number "+5511+8digits" for SBC2. In the SBC apply manipulation for "8 digits" removing +5511 for send to destination, "NT" in your example.
Att,
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Breno Canyggia Ferreira Marreco
https://www.linkedin.com/in/brenocfm-40b62182/------------------------------
Original Message:
Sent: 05-31-2024 12:07
From: Nuttapong Limadisai
Subject: Forward call does not send the original caller's number.
Hi @BRENO CANYGGIA FERREIRA MARRECO
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Nuttapong Limadisai
Beryl 8 Plus Public Company Limited
Original Message:
Sent: 05-31-2024 11:02
From: Breno Canyggia Ferreira Marreco
Subject: Forward call does not send the original caller's number.
É necessário utilizar o formato "E.164" e no receptor (IPBX ou SBC) deverá ser manipulado para o formato final.
Att,
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Breno Canyggia Ferreira Marreco
https://www.linkedin.com/in/brenocfm-40b62182/
Original Message:
Sent: 05-31-2024 03:27
From: Nuttapong Limadisai
Subject: Forward call does not send the original caller's number.
I would like to know, in the case where a system makes cross-trunk calls and sends a "from" number as 8 digits, and on the Genesys Cloud system, the user has set up a call forward to a mobile number,
why does the Genesys system forward the call using a 10-digit number from the Default site instead? Is there a way to make it send the 8-digit number instead?
#Outbound
#Routing(ACD/IVR)
#SIP/VolP
#Telephony
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Nuttapong Limadisai
Beryl 8 Plus Public Company Limited
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