Hi @Robert Wakefield-Carl
I tried testing with another system and found that it was able to forward calls to mobile numbers.
So I'm not sure if I need to configure it in the trunk or somewhere else.
------------------------------
Nuttapong Limadisai
Beryl 8 Plus Public Company Limited
------------------------------
Original Message:
Sent: 04-29-2024 20:29
From: Robert Wakefield-Carl
Subject: Forward Call to Mobile number but go to voicemail
Check to see if you have your mobile number in your profile. If there, remove it. That is a known issue/problem/feature?.
------------------------------
Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
Original Message:
Sent: 04-29-2024 04:18
From: Nuttapong Limadisai
Subject: Forward Call to Mobile number but go to voicemail
Why did I forward the call to my mobile number?
But when I test it, it goes to voicemail.
#Implementation
#Outbound
#Routing(ACD/IVR)
#Telephony
------------------------------
Nuttapong Limadisai
Beryl 8 Plus Public Company Limited
------------------------------