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  • 1.  Forward Call to Mobile number but go to voicemail

    Posted 16 days ago

    Why did I forward the call to my mobile number?

    But when I test it, it goes to voicemail.


    #Implementation
    #Outbound
    #Routing(ACD/IVR)
    #Telephony

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    Nuttapong Limadisai
    Beryl 8 Plus Public Company Limited
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  • 2.  RE: Forward Call to Mobile number but go to voicemail

    Posted 15 days ago

    Check to see if you have your mobile number in your profile.  If there, remove it.  That is a known issue/problem/feature?.  



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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    Original Message


  • 3.  RE: Forward Call to Mobile number but go to voicemail

    Posted 15 days ago

    Hi @Robert Wakefield-Carl

    I tried testing with another system and found that it was able to forward calls to mobile numbers.
    So I'm not sure if I need to configure it in the trunk or somewhere else.



    ------------------------------
    Nuttapong Limadisai
    Beryl 8 Plus Public Company Limited
    ------------------------------

    Original Message


  • 4.  RE: Forward Call to Mobile number but go to voicemail

    Posted 15 days ago

    Did you look at you profile to see if they number is defined as one of your numbers?



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


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