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  • 1.  Free Webinar: Genesys Cloud Direct Routing

    Posted 09-29-2025 11:15

    Beyond is excited to announce a new recorded webinar on Direct Routing in Genesys Cloud.

    This session introduces Genesys Cloud Direct Routing - a powerful feature that connects customers directly with a designated agent. It's especially useful for premium services, advisory roles, and one-to-one support. You'll also learn the key concepts, setup steps, and best practices to configure Direct Routing with confidence.

    From Monday, September 29th - Monday, October 6th, anyone with a Beyond account can access this webinar for free. If you don't have a Beyond account, you can sign up at no cost here. After 7 days, the webinar will return to our standard paid subscription catalog-giving everyone a chance to watch at a time that works best for them.

    Let us know what you think and stay tuned for more valuable content coming your way. For more information, please visit the Beyond Website or contact @Nicholas Ianigro directly. 


    #GenesysCloud
    #Training

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    Nicholas Ianigro
    Product Manager, Genesys Beyond
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  • 2.  RE: Free Webinar: Genesys Cloud Direct Routing

    Posted 10-02-2025 18:47
    Edited by John Dignon 10-02-2025 18:47

    Thanks for the info-rich content, Nicholas. This is a great feature to enhance and elevate the customer experience.



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    John Dignon
    Senior Network Consultant
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    Original Message


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