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  • 1.  Frustrating red icons

    Posted 09-19-2025 15:44
    Edited by Ramchandra Manchala 09-19-2025 15:46

    The red icons make the page blank. Several refreshes don't help.



    #Telephony

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    Ramchandra Manchala
    Developer
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  • 2.  RE: Frustrating red icons

    Posted 09-22-2025 04:36

    Hello Ramchandra,

    The red icons could imply some sort of connectivity issue or could be unrelated. Have you checked you have the correct permissions to access the pages? Operating schedules

    If you have the correct permissions, then I would check the Network and Console logs for any issues and potentially raise a case with Genesys Product Support to investigate the logs further



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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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    Original Message


  • 3.  RE: Frustrating red icons
    Best Answer

    Posted 09-22-2025 09:55

    Do the red icons appear always or only from time to time?
    If they are always present, they are most likely caused by missing permissions.



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    Christian Karpp
    Principal PS Consultant
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    Original Message


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