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Gather desktop app console log

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  • 1.  Gather desktop app console log

    Posted 12-04-2018 04:48
    No replies, thread closed.
    We have used log collection procedure as described here: https://help.mypurecloud.com/articles/gather-desktop-app-console-log/ but the challenge is with seldom issues where agent can't easily reproduce the problem.

    We tried Chromium debug parameters and added "--enable-logging --v=1" into launch icon of Purecloud Desktop client but this didn't collect any meaningful logs.

    "C:\Program Files (x86)\Interactive Intelligence\PureCloud\PureCloud.exe" --enable-logging --v=1

    Does anyone know how to automatically capture logs into a file which then can be collected when the issue occurs ?
    #Unsure/Other

    ------------------------------
    Jari Riihimäki
    Vintor Oy
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