Genesys Casual

 View Only

Discussion Thread View

  • 1.  GCAP

    Posted 11-15-2023 03:35
    Edited by Richard Beenen 11-15-2023 03:36
      |   view attached

    Does anyone know if GCAP still exists? I redeemed eight awards 22 days ago and I did not receive any confirmation from the Customer Advocacy Manager.
    I also cannot get in touch with any of the Customer Advocacy Managers I was in contact with in the past. 
    Same issue with a colleague of mine, who redeemed awards three weeks ago.
    Or does anybody have a name of another Customer Advocacy Manager? In the past, I was in contact with Jenna Feldman and Michael Garside. Apparently they left?


    #General

    ------------------------------
    Richard Beenen
    H&M Hennes & Mauritz GBC AB
    ------------------------------



  • 2.  RE: GCAP

    GENESYS
    Posted 11-15-2023 04:40
    Edited by Tracy Vickers 11-15-2023 04:39

    Hi Richard,

    GCAP does still exist, they've gone through a few changes in the last few weeks. I've reached out to @Cole Callahan to get in touch with you.



    ------------------------------
    Tracy
    Genesys
    ------------------------------

    Original Message


  • 3.  RE: GCAP

    Posted 11-15-2023 04:45

    Thank you Tracy, much appreciated.
    Have a great day.



    ------------------------------
    Richard Beenen
    H&M Hennes & Mauritz GBC AB
    ------------------------------

    Original Message


Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources