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GDPR, Anonymize ANI or deleting conversations

  • 1.  GDPR, Anonymize ANI or deleting conversations

    Posted 2 days ago

    Hi, 

    I have got a GDPR question from a customer regarding anonymize ANI or deleting conversations data. 

    In connection with an inbound task for a external customer, they (our customer) want to anonymize ANI / delete conversation data that are collected during this task. 

    I have tried looking around but hasn't been able to find the right information so does anyone has any experiences with that kind of GDPR task  

    Question: 

    What kind options is there to anonymize ANI / delete conversation (selected on DNIS or queue) ?

    Is there any drawback in doing this?

    Thanks in advance

    Regards,

    Torben Eriksen

    so what options are there


    #Unsure/Other

    ------------------------------
    Torben Eriksen
    Nuuday A/S
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