Welcome Community

Here are some quick links and even speedier blurbs for this week's highlights across the Genesys Community. Let's have some fun!

Major Announcements

• The Midyear Challenge has ended. We had a lot of winners! (See below).

PM Announcements

• Coming Soon: Identity Stitching and Journey Support for Authenticated Web Messaging

Great Content

• GC - Main: Non-ACD interaction / utilization hard limits?
• Reporting & Analytics: Agent Status Dashboard Widget
• WEM: Conformance spikes after moving agent to a new BU - scheduling best practice?
• Developer Community: Multilingual Transcription Support in PureCloud

Community Events

• We will have a new Trivia Tower coming soon - keep a lookout! 
• New Beta Available - Custom Calculations in Analytics

Community Contests

• Community Midyear Challenge Winners: 
  • OVERALL WINNER: Congratulations, @Ziyaad Suliman!
  • Challenge 1: Answer the QOTM -Winner @Stacey Sanchez!
  • Challenge 2: Fan Favorite Feature -Winner @Princy Paul!
  • Challenge 3: All About Genesys Crossword Puzzle -Winner @Dave Halderman! 

Did we miss anything? Share your favorite Community updates in the comments.

Thanks for reading this week's #genessentials