Welcome Community

Here are some quick links and even speedier blurbs for this week's highlights across the Genesys Community.

Major Announcement

• The long-awaited Genesys Capacity Planning is finally here!

• Beta now live for the unified navigation experience coming to Genesys Cloud.

  • Join the UI New Features and Beta HQ Communities for the most recent updates.

Great Content

Hot Threads For the Week:

• • GC - Main: Audio issues in the start of calls
  • Reporting & Analytics: Performance view or API that shows historical agent queue activations/deactivations? 
  • WEM: Please help with 7 day workplan configurations
  • Developer Community: Updating an existing schedule through WFM upload APIs

Community Events

• Quarterly Genesys Cloud Roadmap Webinar for Customers and Partners: July 23rd, 10am EST
• Genesys Cloud WFM Capacity Planning: July 30th, 11am EST

Community Contests

• Got tips and tricks? Share your best by July 4th in the Reporting & Analytics community showdown.
• Congrats to @Meaghan Coleman, winner of the "Outdoor Festivals" Trivia Tower event!
• New mid-year challenge coming soon! Keep your eyes peeled in the Genesys Cloud - Main events tab.

Did we miss anything? Share your favorite Community updates in the comments.

Thanks for reading this week's #genessentials