Welcome Community

Here are some quick links and even speedier blurbs for this week's highlights across the Genesys Community. Let's have some fun!

Major Announcement

• The "All About Genesys" Crossword Puzzle is LIVE! Highest Score will win a prize. Everyone gets points for the Midyear Challenge. 

Great Content

• Jason's Top Pick for June 2025

Hot Threads For the Week:

• GC - Main: Genesys Cloud Desktop Application - Unable to update or Install latest and previous (postponed) release July 7
• Reporting & Analytics: Web Messenger - Abandonment Reports
• Reporting & Analytics: Average Agents working a Queue in the Queue Performance Report
• WEM: Upcoming Enhancements to Coaching & Learning Scheduling: More Flexibility, Better Fit
• Developer Community: User Defined Oauth - refresh token mechanism

Community Events

• Quarterly Genesys Cloud Roadmap Webinar for Customers and Partners: July 23rd, 10am EST
• Genesys Cloud WFM Capacity Planning: July 30th, 11am EST
• Journey Management - Community AMA: July 30th 12:30-2:30pm EST
  • Drop your Journey Management Questions in the community to get an answer.

Community Contests

• Take the "Flows" survey for the chance to win a $50 gift card!
• Community Midyear Challenge: 
  • Challenge 1: Answer the QOTM
  • Challenge 2: Fan Favorite Feature
  • Challenge 3: All About Genesys Crossword Puzzle
  • Challenge 4: Coming July 28th
  • "Anytime Challenges": See page for details. 

Did we miss anything? Share your favorite Community updates in the comments.

Thanks for reading this week's #genessentials