Welcome Community

Here are some quick links and even speedier blurbs for this week's highlights across the Genesys Community.

Major Announcement

• New unified navigation experience coming to Genesys Cloud

  • Beta Coming Soon! Join the UI New Features and Beta HQ Communities for the most recent updates

Great Content

• The 2025 Customer Innovation Awards finalists are here!
  • Discover how your peers are transforming experiences with Genesys Cloud and celebrate their success.
• Hot Threads For the Week:
  • Reporting & Analytics: Customer First Callback Metrics
  • GC - Main: On Demand Log Capture
  • WEM: If you had an AI Assistant...
  • Developer Community: Authenticated Web Messaging - JavaScript SDK & Genesys JWT

Community Events

• Genesys Cloud Security and Compliance Essentials: June 26th, 11am EST
• Genesys Cloud WFM Capacity Planning: July 30th, 11am EST

Community Contests

• Reporting & Analytics "Tips and Tricks" contest runs through July 4th
• Trivia Tower is live! Test your Festival knowledge June 25-27th

Did we miss anything? Share your favorite Community updates in the comments.

Thanks for reading this week's #genessentials