Welcome Community

Here are some quick links and even speedier blurbs for this week's highlights across the Genesys Community! 

Major Announcements

October 27th is the force change for the new UI:

• Watch the new Q&A Show about it here. 

October 28th the Community is getting a major makeover:

• Check it out here!

Feature Release:

• Prepare for the November GA: Verify Blind and Consult Transfer Permissions

Great Content

Hot Threads For the Week:

• GC - Main: API to Create an "In-App" toaster alert like email or SMS can do?
• Reporting & Analytics: BOT disconnect metrics
• WEM: Create a Break status for simultaneous interactions without negatively impacting their schedule adherence
• Developer Community:  Triggers - Check For Multiple Values Within One Condition

Next Q&A Show will be on AI:

• Share your topic and question suggestions here.

Want to deliver compassionate and connected experiences? 

• Steinberg Diagnostic Medical Imaging's touching use of Genesys AI 

Community Events:

Big Bad Bot Bash submissions due by October 31st

Trivia Tower Events announced: 

• Congrats to @Herluf Bjerg for winning the Genesys AI Word Scramble

• Trivia Tower: Horror Icons starts October 29th-31st

Quarterly Genesys Cloud Roadmap Webinar for Customers and Partners October 22nd. Register now. 

Did we miss anything? Share your favorite Community updates in the comments.

Thanks for reading this week's #genessentials