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  • 1.  Genesys Add-Ons Menu Item Missing

    Posted 03-16-2021 11:16
    Edited by Dan Fontaine 03-16-2021 11:16
    No replies, thread closed.
    I have opened a ticket with support that our admin users cannot, despite having appropriate Billing Permissions, see the Genesys Add-Ons menu item. Support stated that the menu item was removed and that I should use the Integrations menu item. However, the Genesys Add-ons such as Genesys Cloud Voice, Genesys DialogEngine, etc. are not displayed there. I have asked support to confirm. But in the meanwhile, I was wondering if anyone else was experiencing this.
    #Integrations
    #PlatformAdministration

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    Dan Fontaine
    ConvergeOne, Inc.
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  • 2.  RE: Genesys Add-Ons Menu Item Missing

    Posted 03-16-2021 14:24
    No replies, thread closed.
    Same here.

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    Vaun McCarthy
    NTT New Zealand Limited
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    Original Message


  • 3.  RE: Genesys Add-Ons Menu Item Missing
    Best Answer

    Posted 03-23-2021 11:14
    No replies, thread closed.
    From Support: "Taking in consideration the recent complaints, Add-ons option will be restored next week."

    That means we should possibly see the item reappear at the beginning of April.

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    Dan Fontaine
    ConvergeOne, Inc.
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    Original Message


  • 4.  RE: Genesys Add-Ons Menu Item Missing

    Posted 03-24-2021 01:18
    Edited by Michael Lechte 03-24-2021 01:23
    No replies, thread closed.
    Thanks Dan for following this through... I though I was going crazy!

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    Michael Lechte
    QPC Australia
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    Original Message


  • 5.  RE: Genesys Add-Ons Menu Item Missing

    Posted 03-29-2021 08:38
    No replies, thread closed.
    Genesys Add Ons Menu item has been restored.

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    Dan Fontaine
    ConvergeOne, Inc.
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    Original Message


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