Agent Assist, both Knowledge Searching and the paid for Knowledge Surfacing are now out and showing in the Dashboard. It is listed as Messenger App. I am not sure if they are planning on showing just the ones that are used with Agent Assist, but a good idea to add.
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Robert Wakefield-Carl
TTEC Digital, LLC fka Avtex Solutions, LLC
Contact Center Innovation Architect
https://www.Avtex.comhttps://RobertWC.Blogspot.com------------------------------
Original Message:
Sent: 02-28-2023 11:48
From: Maragatham Sadaiyandi
Subject: Genesys Agent Assist dashboard
Hi Team,
Do we have any updates or tentative release dates for Genesys Agent Assist dashboard.
https://help.mypurecloud.com/articles/knowledge-performance-dashboard/
#ConversationalAI(Bots,AgentAssist,etc.)
#Reporting/Analytics
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Maragatham Sadaiyandi
Accenture Solutions Private Limited
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