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  • 1.  Genesys Alert Rules

    Posted 01-01-2024 23:41
    No replies, thread closed.

    Hi Everyone, can you please let me know if we can send cutomizable messages to agents for the alert rules. As an example of they are on call for more than 30 minutes we can send them a message saying "Do you need any help?".

    #AlertRules


    #SystemAdministration

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    Phaneendra Avatapalli
    Monash University
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  • 2.  RE: Genesys Alert Rules
    Best Answer

    Posted 01-02-2024 14:56
    No replies, thread closed.

    Not yet.  There are many ideas about this.  About the only way is through triggers and workflows or 3rd-party apps like NovelVox.  Genesys is working on enhancing the notifications for rules, but don't hold your breath.



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 3.  RE: Genesys Alert Rules

    Posted 01-02-2024 17:19
    Edited by Phaneendra Avatapalli 01-02-2024 17:19
    No replies, thread closed.

    Thank you Robert as always for your prompt reply



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    Phaneendra Avatapalli
    Monash University
    ------------------------------

    Original Message


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