Hello Francis,
I don't see any other reports of this on my end. But I would be curious to see what the rest of the community says. Auto answer is set on the queue level so as long as its disabled it agents shouldn't be auto answering.
Cheers,
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Cameron
Online Community Manager/Moderator
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Original Message:
Sent: 02-12-2025 09:00
From: Francis Capone
Subject: Genesys App Auto Answering
It was reported in by one of our departments that the calls are being auto-answered despite not being setup that way. Agents have to close and reopen Genesys to remove this 'bug' and stop the auto-answer. I have checked the architecture, queue settings and agent settings and there is nothing that should be causing this.
I have not been able to find anything to support that there is a larger issue. Any one have experience with this?
#DigitalChannels
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Francis Capone
Distribution Planner III
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