Original Message:
Sent: 03-21-2024 11:04
From: Rusty Lockett
Subject: Genesys Audio Connector
@Alejandra Santiago Would it be possible to get an invite to te SS&A Partner Beta Community?
Thanks!
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Rusty Lockett
MNET LLC
Original Message:
Sent: 02-26-2024 05:52
From: Alejandra Santiago
Subject: Genesys Audio Connector
Hi @Muhammad Sibtain Kanani
I have sent you an invite to join our private SS&A Partner Beta Community, please check your inbox/spam folder and join us!
For a simple Architecture overview and Conversational session management features, you can check on our Audio Connector overview
If you are looking for technical resources, please go to the Audiohook Protocol Specification, where you can get an explanation on communications between GC and your Audio Connector Server, based on the Audiohook protocol.
The Genesys AudioHook Sample Service is a repository that contains code to showcase a simple service that implements a Audiohook Server, so dev team can have a skeleton to extend for bi-directional communications in your Audio Connector server.
If you have any further dev questions, please check our Audiohook developer's forum first for similar issues.
Hope this helps!
Ales.
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Alejandra Santiago Veiga
Genesys - Employees
Original Message:
Sent: 02-23-2024 13:58
From: Muhammad Sibtain Kanani
Subject: Genesys Audio Connector
Hi Alejandra,
I am unable to access the private SS&A Partner Beta Community, and I would like to see the functionality and features that are supported. Can you help getting that access?
Thanks,
Sibtain Kanani
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Muhammad Sibtain Kanani
Interact CX LLC
Original Message:
Sent: 02-23-2024 11:34
From: Alejandra Santiago
Subject: Genesys Audio Connector
Hi Salman,
I have sent you an invite to join our private SS&A Partner Beta Community, please check your inbox/spam folder and join us!
Kind regards,
Ales.
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Alejandra Santiago Veiga
Genesys - Employees
Original Message:
Sent: 02-23-2024 08:46
From: Salman Nasir
Subject: Genesys Audio Connector
Hey Alejandro,
Just wanted to let you know we've got the Audio Connector Beta integration enabled for our organization. However, I'm having trouble accessing the private SS&A Partner Beta Community. Any tips?
Thanks
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Salman Nasir
Interact CX LLC
Original Message:
Sent: 02-21-2024 06:41
From: Alejandra Santiago
Subject: Genesys Audio Connector
Hi all,
The Audio Connector Beta is 2 weeks old already!! And I am calling up for some preliminar feedback from those of you who are actively using it, or in the process.
Any impressions about usability, use cases that you're covering with it, development tips and other discoveries that you have found along the way.
Here to listen and to pass along your thoughts so we can build excellence together.
Kind regards,
Ales.
#BYOTConnectors #Integrations #Architect #AudioConnector#BetaAnnouncement#AudioConnector
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Alejandra Santiago Veiga
Genesys - Employees
Original Message:
Sent: 02-08-2024 05:13
From: Alejandra Santiago
Subject: Genesys Audio Connector
It's official, WE ARE BETA!
For those of you who have joined the beta program, you don't have to do anything else, as we've already enabled Audio Connector integration in your registered org.
Remember that Audio Connector is only available to registered partners/customers and/or Genesys internal organizations. If you want to test it out or add new org IDs, please complete this form, and we will get back to you as soon as we can.
Here are the instructions on what to do next:
- If you are logged in your Genesys org, please Log out from your Genesys Cloud registered org, refresh your browser and log back at least 10 mins after the reception of this email.
Genesys AudioHook Sample Service - This repo contains code to showcase a simple service that implements a Audiohook Server. Your dev team will need to extend it for bi-directional communications, using the protocol in step 3.a.i.
You will need to have a 3rd party customer/partner cloud Audio connector server up and running to get your credentials. For more information please check:
Make sure you ACTIVATE the integration SUCCESSFULLY, otherwise your new Architect Action "Call Audio Connector" will not show up in your inbound, outbound, and in-queue call flows.
Go to Architect, select your inbound callflow and you will see the new Architect Action "Call Audio Connector" under the bot section. If you still are unable to see your Audio Connector integration and/or your new action, please allow a minimum of 24h after the reception of this email to report any issues. Changes might not have been completely rolled out in your region.
As part of our ongoing efforts to bring in a better experience to our customers, we will be contacting you again in a few weeks to request any feedback that you might be willing to share with us. We are trying to improve in an ongoing basis and your input is key in that process.
Lastly, this feature has been built with resilience and availability in mind, so you don't need to worry about anything else other than designing your optimal customer's conversational needs. However, this is still in BETA phase and issues might arise. Please check the Audiohook developer's forum first for similar issues, our Audio Connector resource center docs or this email directly with any problems you may encounter.
For further Audio Connector Beta specific communications, we will be using our usual Genesys communities and Genesys Ideas portal. Make sure you subscribe to at least one of the following channels:
Let's build together!
Ales
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Alejandra Santiago Veiga
Genesys - Employees
Original Message:
Sent: 12-01-2023 05:50
From: Alejandra Santiago
Subject: Genesys Audio Connector
Great news!
The Audio Connector feature team is pleased to open applications for Beta candidates. Please join our SS&A Partner Beta Community to know more! This feature will allow you to integrate to any Voice Bot or dialog by streaming conversation audio to your preferred vendor, and build voice-enabled apps in Architect by orchestrating your vendor integrations.
Main use cases you might want to look out to use Audio Connector:
- Integration to strategic partners, not yet developed natively by Genesys.
- Local language bot/dialog specialists.
- 3rd party for bi-directional streaming (Voice biometrics).
We are currently looking for organizations that meet the following criteria to participate in this Beta:
- Have strong technical teams, able to spin up and manage their own Audio Connector Partner Cloud using Genesys Audiohook protocol.
- Want to use Audio Conector to elevate their customer's conversational experience.
- Ready to get hands on!
If you and your organization would like to be considered for participation in the Audio Connector Beta, please complete this survey. Upon submission, your Org will be added to the pool for consideration.
Let's build together!
Ales.
#BetaAnnouncement
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Alejandra Santiago Veiga
Genesys - PM
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