Tarun_Gupta | 2023-10-29 07:32:37 UTC | #1
Hi Genesys Audio Hook Team,
We are working with Genesys Audio hook where we are processing more than 7000 Calls a day. Out of which 80% of the calls are getting processed. And 20% of the calls are not landing into our solution. We are leveraging AWS https://github.com/aws-samples/amazon-transcribe-live-call-analytics, this works perfectly fine with low volume while we are facing issues with high volume. Now we receive calls at AWS Fargate instance, After increasing the no of instance 2-10X we see no improvement in call drop. This confirms AWS Fargate is not choked out as Percentage Memory and CPU usage is not more than 10%. As this is a big issue for us since we have planned to process 40K calls a day for more than 10-15 clients.
We are not able to see Conversation ID for all the 20% calls getting dropped, means we are not able to see initial WebSocket get request like below
GET /api/v1/audiohook/ws HTTP/1.1 Host: xxxxxxx Connection: Upgrade Upgrade: websocket Sec-WebSocket-Key: SSdtIGEgV2ViU29ja2V0IQ== Sec-WebSocket-Version: 13 User-Agent: GenesysCloud-AudioHook-Client Audiohook-Organization-Id: d7934305-0972-4844-938e-9060eef73d05 Audiohook-Correlation-Id: e160e428-53e2-487c-977d-96989bf5c99d Audiohook-Session-Id: 30b0e395-84d3-4570-ac13-9a62d8f514c0 X-API-KEY: SGVsbG8sIEkgYW0gdGhlIEFQSSBrZXkh Signature: sig1=:NZBwyBHRRyRoeLqy1IzOa9VYBuI8TgMFt2GRDkDuJh4=: Signature-Input: sig1=("@request-target" "@authority" "audiohook-organization-id" "audiohook-session-id" "audiohook-correlation-id" "x-api-key");keyid="SGVsbG8sIEkgYW0gdGhlIEFQSSBrZXkh"; nonce="VGhpc0lzQVVuaXF1ZU5vbmNl";alg="hmac-sha256";created=1641013200;expires=3282026430
Your quick response will help us resolve the issue.
Note please ask for more details, we can do a zoom, teams meet to discuss the issue in details.
Thanks and Regards Tarun Gupta +919810698355 Email : tarun.gupta1@exlservice.com
Tarun_Gupta | 2023-10-30 11:16:41 UTC | #2
@Jerome.Saint-Marc can you please help us on this issue.
Thanks and Regards Tarun
tim.smith | 2023-10-30 14:21:04 UTC | #3
If you're missing data, please open a case with Genesys Cloud Care. We do not have access to your org's information via the forum to investigate cases of missing data/connections.
system | 2023-11-30 14:22:00 UTC | #4
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