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Genesys Bot Flow Communication Action Error

  • 1.  Genesys Bot Flow Communication Action Error

    Posted 06-05-2025 19:11

    Anton_Vroon | 2022-04-03 21:37:43 UTC | #1

    Just wondering if anything has changed recently in the backend logic for Communication Actions?

    If I have a Communication Variable, with some text and blanks (pauses), then add this Variable to my to my Communicate Action as a Data Variable, it error out on the voice bot, this didn't use to happen.

    Note no errors for the same bot in a message flow, just getting this error on Voice flows. If I remove just the Blanks from the Communication Variable then there is no error.

    Simple example: Set the Variable like so:

    Use the variable in the communication action like so:


    system | 2022-05-04 21:37:52 UTC | #2

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.


    This post was migrated from the old Developer Forum.

    ref: 14145