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  • 1.  Genesys BYOC Trunk

    Posted 03-23-2022 14:43
    No replies, thread closed.
    Hello All, 

    We have multiple BYOC trunks set up within our environment. We have a number configured to hit US trunk for an incoming call. This week we observed that the number was having an issue, upon further investigation we found that "+55" prefix is added to the number and hence calls were not getting routed. 

    We have a Brazilian trunk where we have done address transformation due to carrier limitations. This keeps us wondering why a number destined for US trunk is hitting the Brazilian trunk and the number is transformed?

    Has anyone faced a similar issue?

    Thanks
    #Telephony

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    Vipin Kalra
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