Happen to have a chance to double-check this for us? We were able to secure an AWS GovCloud sandbox, but we cannot get the AWS IAM Polly role created as it throws an error when we attempt to use the FedRAMP Account ID.
Are you able to confirm you successfully got GC FedRAMP connected w Polly in GovCloud?
Also, seems like the Polly integration in GC is wanting a specific ARN format and not something like "arn:aws-us-gov:iam..."
We are hoping to get confirmation on this capability so we can press our AWS team more if there are specific issues with our GovCloud Sandbox config. We also have a ticket open w Genesys Care.
Original Message:
Sent: 04-04-2024 22:54
From: Shane Jenkins
Subject: Genesys Cloud and AWS Polly TTS Gov Cloud
Thanks again for the response!
So you were able to connect AWS Polly hosted out of AWS GovCloud (Think Polly is only available in AWS Gov cloud west region) from a FedRAMP GC instance?
If so that's excellent news. Fingers crossed, we don't want to get w our AWS rep and spin this up if the connectivity/authentication simply won't work. We weren't sure if the integration would work as expected when using Polly in GovCloud vs. AWS commercial cloud.
If you're able to confirm, then we'll begin moving forward.
Thanks again,
Shane
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Shane
Original Message:
Sent: 04-02-2024 22:26
From: Robert Wakefield-Carl
Subject: Genesys Cloud and AWS Polly TTS Gov Cloud
So, we have about 10 FedRAMP customers on about 30 ORGs. I did try a dev org and it took the integration and credentials. I am sure if that works then you should have no problem. Have you looked at the Genesys Enhanced TTS voices?
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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
Original Message:
Sent: 04-02-2024 22:13
From: Shane Jenkins
Subject: Genesys Cloud and AWS Polly TTS Gov Cloud
Hi Robert,
Thanks for the reply!
We are able to connect with AWS Polly hosted in AWS public/commercial cloud. We're keen on using AWS Polly hosted from AWS GovCloud and unsure if Genesys Cloud can successfully authenticate/integrate with AWS GovCloud for the Polly service. Before we attempt, just curious if anyone has attempted and was successful. We have heard there may be issues connecting to GovCloud.
Hope that makes sense.
Thanks again,
Shane
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Shane
Original Message:
Sent: 04-01-2024 22:39
From: Robert Wakefield-Carl
Subject: Genesys Cloud and AWS Polly TTS Gov Cloud
You should see this when you add an Integration to your system. Just click on Install.
That will request your AWS credentials and then you can choose Poly voices in Admin and Architect. Have you looked there?
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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
Original Message:
Sent: 03-27-2024 16:50
From: Shane Jenkins
Subject: Genesys Cloud and AWS Polly TTS Gov Cloud
All,
I've searched and cannot find documentation on this. Has anyone attempted to connect a GC Org with AWS Polly for TTS that is hosted on AWS Gov Cloud? If so, did you have any luck. We aren't sure it is possible. We will be coming from a GC FedRAMP Org, if that matters.
Fingers crossed someone has done this and can confirm it works.
Thanks as always,
Shane
#ArchitectureandDesign
#ConversationalAI(Bots,AgentAssist,etc.)
#Implementation
#Integrations
#Security
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Shane
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