Hi Tracee, how are you?
If you have a voucher that your company has won, you just need to see if it is named for you and if you can already use it, as it was renewed for another 1 year, I believe you can use it.
To find out if it is nominated for you or if the company authorizes you to keep the voucher, it is important to speak with your responsible manager and validate the information about what your voucher includes for courses / certificates with the Beyond team.
I have the Beyond contact who supports me, but you can email me at:
beyond@genesys.com and they will help you with the information ok?
Hope this helps
Thanks
Regards,
Rita Henllembart, COPC®
Customer Success Manager (CSM) / Consulting Solutions Specialist
Coddera Software Ltda
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Rita Henllembart, COPC®
Customer Success Manager (CSM) / Consulting Solutions Specialist
Coddera Software Ltda
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Original Message:
Sent: 10-07-2022 10:48
From: Tracee Baddley
Subject: Genesys Cloud Certified Professional - Contact Center Admin Exam
Hi Gary and Rita, I am very much a rookie and I don't know all of the rules about posting. I found the practice exam. Am I allowed to post it in this thread?
Also, my company received a discount on a Beyond Subscription when we moved to Genesys Cloud CX. It's originally end date was yesterday, but we renewed for another year and the price was quite reasonable. In fact, if the company wasn't going to pay for it I was considering paying for it myself. I'm not sure if I am allowed to post how much I paid. I don't want to get into trouble.
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Tracee Baddley
U.S. Xpress Enterprises
Original Message:
Sent: 10-06-2022 14:59
From: Gary Gatio
Subject: Genesys Cloud Certified Professional - Contact Center Admin Exam
The eBooks are only available for those students who have signed up for a live virtual class. It's what the students will use to follow along as the Instructor teaches the course content one chapter at a time. So, the eBook comes with the virtual class and I think you get access to it on that first morning when the class starts.
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Gary Gatio
Genesys - Employees
Original Message:
Sent: 10-06-2022 02:20
From: Kathiravan Srinivasan
Subject: Genesys Cloud Certified Professional - Contact Center Admin Exam
Hi Trace,
Could you please help how to download the Ebook?
Regards
Kathiravan.S
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Kathiravan Srinivasan
Hewlett-Packard Enterprise India Pvt Ltd
Original Message:
Sent: 10-04-2022 15:42
From: Tracee Baddley
Subject: Genesys Cloud Certified Professional - Contact Center Admin Exam
Hello everyone,
Do any of you happen to know if there is a good study guide or exam prep for the Genesys Cloud Certified Professional - Contact Center Admin exam?
I have the Ebook from the course but I was hoping one of you may know of something that includes more sample exam type questions.
#Certification
#GenesysCloud
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Tracee Baddley
U.S. Xpress Enterprises
tbaddley@usxpress.com
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