Hello everyone - I'm seeking assistance with setting up a specific feature in Genesys Cloud CX Architect related to inbound flows. Specifically, I'm trying to configure a menu option where if a caller doesn't make a selection within a certain timeframe (let's say after three repeats of the menu options), I want the caller to be automatically routed to a specific queue.

I've been exploring the options within Architect, but I haven't been able to find a straightforward way to configure this behavior. Could someone please guide me on how to set up menu selection timeout routing in Architect, particularly to route callers to a specific queue after a set number of repeats?

Your expertise and insights would be greatly appreciated.

On the Menu, select the number of times to repeat, the timeout duration etc.

And then the default menu choice for when those thresholds are reached

And then in the Task, just do a transfer to ACD action.

Hello everyone - I'm seeking assistance with setting up a specific feature in Genesys Cloud CX Architect related to inbound flows. Specifically, I'm trying to configure a menu option where if a caller doesn't make a selection within a certain timeframe (let's say after three repeats of the menu options), I want the caller to be automatically routed to a specific queue.

I've been exploring the options within Architect, but I haven't been able to find a straightforward way to configure this behavior. Could someone please guide me on how to set up menu selection timeout routing in Architect, particularly to route callers to a specific queue after a set number of repeats?

Your expertise and insights would be greatly appreciated.

Thanks, Anton. It worked.

But when I create a new sub-option under the main menu, it is asking me to select any DTMF (I selected #) to get saved and that sub-option I added to the Default Menu Choice. Why do we need to update a DTMF here as we are creating this sub-option for default menu options like timeout and repeat?

On the Menu, select the number of times to repeat, the timeout duration etc.

And then the default menu choice for when those thresholds are reached

And then in the Task, just do a transfer to ACD action.

Hello everyone - I'm seeking assistance with setting up a specific feature in Genesys Cloud CX Architect related to inbound flows. Specifically, I'm trying to configure a menu option where if a caller doesn't make a selection within a certain timeframe (let's say after three repeats of the menu options), I want the caller to be automatically routed to a specific queue.

I've been exploring the options within Architect, but I haven't been able to find a straightforward way to configure this behavior. Could someone please guide me on how to set up menu selection timeout routing in Architect, particularly to route callers to a specific queue after a set number of repeats?

Your expertise and insights would be greatly appreciated.