We seem to have a few people on our underwriter team whom have issues with version 2.22.723 Genesys Cloud desktop. The issues seem to happen when double chats come in and it ends up freezin the app and their system.

We have reverted in a test one person back to 2.21.721 and it resolved it for him. Originally was deployed via SCCM wouth powershell deployment toolkit. We were able to do this previously without usse. I see that 2.22.723 was was updated to chromium 111.  Anything to do with this? 

Also, has anyone else experience the same. This is also on systems that were freshly imaged and brand new.

Thank you.

Aaron

We seem to have a few people on our underwriter team whom have issues with version 2.22.723 Genesys Cloud desktop. The issues seem to happen when double chats come in and it ends up freezin the app and their system.

We have reverted in a test one person back to 2.21.721 and it resolved it for him. Originally was deployed via SCCM wouth powershell deployment toolkit. We were able to do this previously without usse. I see that 2.22.723 was was updated to chromium 111.  Anything to do with this? 

Also, has anyone else experience the same. This is also on systems that were freshly imaged and brand new.

Thank you.

Aaron

We had an issue with 2.22.723 as well. 95% of our company was using the desktop version and upon the update we started having complaints of computer freezing during calls as well as occasionally the application failing to launch upon startup (the screen would be just blank white). We opened a ticket with care and ended up shifting our users to the web version of genesys and are no longer seeing those issues occurring. 

We seem to have a few people on our underwriter team whom have issues with version 2.22.723 Genesys Cloud desktop. The issues seem to happen when double chats come in and it ends up freezin the app and their system.

We have reverted in a test one person back to 2.21.721 and it resolved it for him. Originally was deployed via SCCM wouth powershell deployment toolkit. We were able to do this previously without usse. I see that 2.22.723 was was updated to chromium 111.  Anything to do with this? 

Also, has anyone else experience the same. This is also on systems that were freshly imaged and brand new.

Thank you.

Aaron

@Aaron Brown @dawn weston 

We have few users experiencing issue for outbound call. Did you hear back from care ?

We had an issue with 2.22.723 as well. 95% of our company was using the desktop version and upon the update we started having complaints of computer freezing during calls as well as occasionally the application failing to launch upon startup (the screen would be just blank white). We opened a ticket with care and ended up shifting our users to the web version of genesys and are no longer seeing those issues occurring. 

We seem to have a few people on our underwriter team whom have issues with version 2.22.723 Genesys Cloud desktop. The issues seem to happen when double chats come in and it ends up freezin the app and their system.

We have reverted in a test one person back to 2.21.721 and it resolved it for him. Originally was deployed via SCCM wouth powershell deployment toolkit. We were able to do this previously without usse. I see that 2.22.723 was was updated to chromium 111.  Anything to do with this? 

Also, has anyone else experience the same. This is also on systems that were freshly imaged and brand new.

Thank you.

Aaron

Yeah, they said that nothing was modified in the program from their end that would of caused this. They took a look at the event logs from one of our users who had the issue and saw that the  Application SID didn't match the Conductor SID and think that something odd may have happened when we pushed out the update to users. In the past, most of our issues come from using the desktop version, so we just ended up just shifting our users to the web version and it has eliminated all errors we were seeing. 

@Aaron Brown @dawn weston 

We have few users experiencing issue for outbound call. Did you hear back from care ?

We had an issue with 2.22.723 as well. 95% of our company was using the desktop version and upon the update we started having complaints of computer freezing during calls as well as occasionally the application failing to launch upon startup (the screen would be just blank white). We opened a ticket with care and ended up shifting our users to the web version of genesys and are no longer seeing those issues occurring. 

We seem to have a few people on our underwriter team whom have issues with version 2.22.723 Genesys Cloud desktop. The issues seem to happen when double chats come in and it ends up freezin the app and their system.

We have reverted in a test one person back to 2.21.721 and it resolved it for him. Originally was deployed via SCCM wouth powershell deployment toolkit. We were able to do this previously without usse. I see that 2.22.723 was was updated to chromium 111.  Anything to do with this? 

Also, has anyone else experience the same. This is also on systems that were freshly imaged and brand new.

Thank you.

Aaron

Thank you @dawn weston for the update. We are heavy chrome user and agents are having issues on chrome, we have ask agents to make sure chrome has been updated and to restart the station before I will open a case with care.

------------------------------
Vincent Sabolboro
ATB Financial

Original Message:
Sent: 05-31-2023 11:43
From: dawn weston
Subject: Genesys Cloud Desktop 2.22.723 system freeze / crash

Yeah, they said that nothing was modified in the program from their end that would of caused this. They took a look at the event logs from one of our users who had the issue and saw that the  Application SID didn't match the Conductor SID and think that something odd may have happened when we pushed out the update to users. In the past, most of our issues come from using the desktop version, so we just ended up just shifting our users to the web version and it has eliminated all errors we were seeing. 

------------------------------
dawn weston
AvalonBay Communities, Inc.

Original Message:
Sent: 05-31-2023 11:32
From: Vincent Sabolboro
Subject: Genesys Cloud Desktop 2.22.723 system freeze / crash

@Aaron Brown @dawn weston 

We have few users experiencing issue for outbound call. Did you hear back from care ?

------------------------------
Vincent Sabolboro
ATB Financial

Original Message:
Sent: 05-25-2023 09:36
From: dawn weston
Subject: Genesys Cloud Desktop 2.22.723 system freeze / crash

We had an issue with 2.22.723 as well. 95% of our company was using the desktop version and upon the update we started having complaints of computer freezing during calls as well as occasionally the application failing to launch upon startup (the screen would be just blank white). We opened a ticket with care and ended up shifting our users to the web version of genesys and are no longer seeing those issues occurring. 

------------------------------
dawn weston
AvalonBay Communities, Inc.

Original Message:
Sent: 05-24-2023 16:00
From: Aaron Brown
Subject: Genesys Cloud Desktop 2.22.723 system freeze / crash

We seem to have a few people on our underwriter team whom have issues with version 2.22.723 Genesys Cloud desktop. The issues seem to happen when double chats come in and it ends up freezin the app and their system.

We have reverted in a test one person back to 2.21.721 and it resolved it for him. Originally was deployed via SCCM wouth powershell deployment toolkit. We were able to do this previously without usse. I see that 2.22.723 was was updated to chromium 111.  Anything to do with this? 

Also, has anyone else experience the same. This is also on systems that were freshly imaged and brand new.

Thank you.

Aaron

#SystemAdministration
#Unsure/Other

------------------------------
Aaron Brown
American Integrity MGA, LLC
------------------------------

We have noticed version 2.23.732 has been released. To those that use Powershell Deployment Toolkit with SCCM, we have used the code to make sure that it closes the current session of Genesys Cloud, removes Genesys Cloud and then installs the latest version. You can find this here: https://silentinstallhq.com/genesys-cloud-install-and-uninstall-powershell/. This should be the same as us manually closing it and removing the old version and installing the new one. We did try a manual upgrade using this process for one user so we'll see if he has any freezes.

------------------------------
Aaron Brown
American Integrity MGA, LLC

Original Message:
Sent: 05-31-2023 13:13
From: Vincent Sabolboro
Subject: Genesys Cloud Desktop 2.22.723 system freeze / crash

Thank you @dawn weston for the update. We are heavy chrome user and agents are having issues on chrome, we have ask agents to make sure chrome has been updated and to restart the station before I will open a case with care.

------------------------------
Vincent Sabolboro
ATB Financial

Original Message:
Sent: 05-31-2023 11:43
From: dawn weston
Subject: Genesys Cloud Desktop 2.22.723 system freeze / crash

Yeah, they said that nothing was modified in the program from their end that would of caused this. They took a look at the event logs from one of our users who had the issue and saw that the  Application SID didn't match the Conductor SID and think that something odd may have happened when we pushed out the update to users. In the past, most of our issues come from using the desktop version, so we just ended up just shifting our users to the web version and it has eliminated all errors we were seeing. 

------------------------------
dawn weston
AvalonBay Communities, Inc.

Original Message:
Sent: 05-31-2023 11:32
From: Vincent Sabolboro
Subject: Genesys Cloud Desktop 2.22.723 system freeze / crash

@Aaron Brown @dawn weston 

We have few users experiencing issue for outbound call. Did you hear back from care ?

------------------------------
Vincent Sabolboro
ATB Financial

Original Message:
Sent: 05-25-2023 09:36
From: dawn weston
Subject: Genesys Cloud Desktop 2.22.723 system freeze / crash

We had an issue with 2.22.723 as well. 95% of our company was using the desktop version and upon the update we started having complaints of computer freezing during calls as well as occasionally the application failing to launch upon startup (the screen would be just blank white). We opened a ticket with care and ended up shifting our users to the web version of genesys and are no longer seeing those issues occurring. 

------------------------------
dawn weston
AvalonBay Communities, Inc.

Original Message:
Sent: 05-24-2023 16:00
From: Aaron Brown
Subject: Genesys Cloud Desktop 2.22.723 system freeze / crash

We seem to have a few people on our underwriter team whom have issues with version 2.22.723 Genesys Cloud desktop. The issues seem to happen when double chats come in and it ends up freezin the app and their system.

We have reverted in a test one person back to 2.21.721 and it resolved it for him. Originally was deployed via SCCM wouth powershell deployment toolkit. We were able to do this previously without usse. I see that 2.22.723 was was updated to chromium 111.  Anything to do with this? 

Also, has anyone else experience the same. This is also on systems that were freshly imaged and brand new.

Thank you.

Aaron

#SystemAdministration
#Unsure/Other

------------------------------
Aaron Brown
American Integrity MGA, LLC
------------------------------