Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Genesys Cloud Dialpad search doesn't show queues results, only other objects

    Posted 12-10-2023 03:02
    No replies, thread closed.

    Hello all, we have an Org that has a problem,

    When i search queue name in the dialpad i don't get the result of that queue, only users or external contacts result that match the input, no queue result.

    I thought it maybe a permissions issue so i assign myself all permissions to all divisions but still the same behavior.

    I couldn't find any documentation regarding that behavior\issue.

    Does anyone encounter this behavior or know how can i deal with it?

    Thank you all, best regards,

    #Telephony#Dial-pad #Dial-pad #Queues #Dial 


    #Telephony

    ------------------------------
    Shahar Leonard
    ITNAV-Pro Ltd.
    ------------------------------


  • 2.  RE: Genesys Cloud Dialpad search doesn't show queues results, only other objects

    Posted 12-10-2023 08:38
    No replies, thread closed.

    Hi Shahar,

    You currently have it set to filter on Users, you need to select All to the left or to filter on Queue



    ------------------------------
    Jan Heinonen
    Contact Center Specialist
    GlobalConnect AB
    ------------------------------

    Original Message


  • 3.  RE: Genesys Cloud Dialpad search doesn't show queues results, only other objects

    Posted 12-10-2023 08:52
    No replies, thread closed.

    Hello Jan, I tried also when setting it on the queues and still didn't show any queues results, 

    It doesn't really matter if we are in the users or queues or external contacts, when searching it should show results to all objects

    As can be seeing in your print screen, you are on users but it still shows you queues results.

    Thank you, and best regards.



    ------------------------------
    Shahar Leonard
    ITNAV-Pro Ltd.
    ------------------------------

    Original Message


  • 4.  RE: Genesys Cloud Dialpad search doesn't show queues results, only other objects

    Posted 12-10-2023 11:27
    No replies, thread closed.

    Hi Shahar,

    In my example I've selected Queue, the blue line under the icons show which is selected, although I see in your example that you have no search results in any tab..

    If you just created the queue try refreshing the browser and do a partial search for just "test".



    ------------------------------
    Jan Heinonen
    Contact Center Specialist
    GlobalConnect AB
    ------------------------------

    Original Message


  • 5.  RE: Genesys Cloud Dialpad search doesn't show queues results, only other objects

    Posted 12-11-2023 11:26
    No replies, thread closed.

    Could you please try with a user that does not have permission conversation:communication:target?



    ------------------------------
    Peter Buzas
    Genesys - Employees
    ------------------------------

    Original Message


  • 6.  RE: Genesys Cloud Dialpad search doesn't show queues results, only other objects

    Posted 07-09-2025 08:15
    No replies, thread closed.

    Hi, We are having exactly the same issue in our company. Have you found any solution for this case?

    Thank you,

    Tomas



    ------------------------------
    Tomas Vins
    ------------------------------

    Original Message


  • 7.  RE: Genesys Cloud Dialpad search doesn't show queues results, only other objects

    Posted 07-15-2025 11:37
    No replies, thread closed.

    Hey Tomas, 

    This thread was originally created in 2023. When you have a moment, can you start a new discussion on this topic and explain what you are experiencing so that the community moderators can research? 

    We are going to close this thread.

    Thanks,

    Matt



    ------------------------------
    Matt Lawson
    Genesys - Employees
    Online Community Manager
    ------------------------------

    Original Message


Related Content