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  • 1.  Genesys Cloud for digital (text) with Amazon Lex integration

    Posted 03-24-2025 09:04
    No replies, thread closed.

    Hi,

    actually, the integration with a chatbot for digital channels between Genesys Cloud and Amazon Lex uses Amazon Lex V1 (for voicebot integration Genesys Cloud supports Amazon Lex V2). AWS has announced the end of support for Amazon Lex V1 next September, 15th of 2025.

    When will be available the Genesys Cloud - Amazon Lex V2 available for digital (text) channels? If it's possible the beta and GA dates

    Thanks and best regards


    #ConversationalAI(Bots,AgentAssist,etc.)
    #Roadmap/NewFeatures

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    Alberto Ochoa Vidaur
    Manager
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  • 2.  RE: Genesys Cloud for digital (text) with Amazon Lex integration
    Best Answer

    Posted 03-24-2025 12:17
    No replies, thread closed.

    Hi Alberto,

    You may want to like and follow the following: Asynchronous Digital Bot Connector to facilitate more natural conversations with partner messaging bots



    ------------------------------
    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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    Original Message


  • 3.  RE: Genesys Cloud for digital (text) with Amazon Lex integration

    Posted 03-24-2025 16:03
    No replies, thread closed.

    Hi Samuel, thanks a lot for your answer.

    Hi Samuel, I saw the idea you attached to your answer, but I thought that just as there is an integration with Amazon Lex V2 for voice, it would be extended to text.

    The solution is Genesys Bot Connector, like other external bot

    Thanks a lot


    ------------------------------
    Alberto Ochoa Vidaur
    Manager
    ------------------------------

    Original Message


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