Hi Ramamoorthy,
I'm afraid that Genesys Cloud CX does not have a native mechanism to import historical recordings from 3rd party systems as this time.
With that said you might check this offering from the Genesys Professional Services team.
Genesys Recording as a Service (R2S): https://appfoundry.genesys.com/filter/genesyscloud/listing/c1d4b129-571c-4441-88dc-06e5c9322fdd
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Jim Crespino
Senior Director, Developer Evangelism
Genesys
https://developer.genesys.com------------------------------
Original Message:
Sent: 03-22-2024 03:54
From: Ramamoorthy Shanmugam
Subject: Genesys Cloud Integration with Verint QM
Hi Jim,
Already we are running the Cisco contact center with Verint recording in On-Prem solution. Now we are building the Genesys cloud CX in greenfield deployment.
We need On-Prem Verint recordings( Archive recording) in the Genesys Cloud CX system to Search and playback the on-prem recording calls for some reason. ( We do not need to keep the On-prem Verint servers after Genesys Go live) for this do we have any tool to migrate the recording. As you mentioned above please share the AppFoundry name or link to achieve this.
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Ramamoorthy Shanmugam
Softel Communications Inc.
Original Message:
Sent: 08-18-2022 09:59
From: Jim Crespino
Subject: Genesys Cloud Integration with Verint QM
Vimal,
The Verint team are actively working on an integration with Genesys Cloud that will ultimately be available in the Genesys AppFoundry marketplace. You should reach out to your Verint account rep to ask about that work. If they aren't able to help you then send me a direct message and I'll connect you to the appropriate Verint folks to help you out.
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Jim Crespino
Senior Director, Developer Evangelism
Genesys
https://developer.genesys.com
Original Message:
Sent: 08-17-2022 01:56
From: Vimal Venugopal
Subject: Genesys Cloud Integration with Verint QM
Wanted to check on the feasibility of Genesys Cloud Integration with Verint Onprem QM.
#Integrations
#QualityManagement
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Vimal Venugopal
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