Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Genesys cloud is renaming Support Center to Knowledge Portal.

    Posted 08-22-2023 10:07
      |   view attached
    No replies, thread closed.

    Hi Community, 

    As we invest more efforts on enhancing the capabilities of Knowledge, we're pleased to announce that the Knowledge 'Support center' will now be renamed to 'Knowledge portal'. This is to align better with the product goal of broadening the use cases served beyond support. 

    This name change will be impacting all Messenger Configuration >> Support Center, Performance Dashboard and Knowledge Optimisation. Attaching a few screens indicating the text changes made.  


    #ConversationalAI(Bots,AgentAssist,etc.)

    ------------------------------
    Abhinayaa Jayaraman
    Genesys - Employees
    ------------------------------


  • 2.  RE: Genesys cloud is renaming Support Center to Knowledge Portal.

    Posted 09-04-2023 23:16
    No replies, thread closed.

    You know what would be really great - having it hosted in GCx so we just have to point or iframe it into our apps and web pages.  



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 3.  RE: Genesys cloud is renaming Support Center to Knowledge Portal.

    Posted 09-13-2023 07:09
    No replies, thread closed.

    Hi Abhinayaa, 

    Not clear what this update is about and how it would affect contact Centers. Can You share some additional screenshots for e.g. how do we get to the screenshot You shared.

    Thank You 



    ------------------------------
    Veena Praveen
    HCL America Inc.
    ------------------------------

    Original Message


  • 4.  RE: Genesys cloud is renaming Support Center to Knowledge Portal.

    Posted 11-02-2023 01:06
    No replies, thread closed.

    Hi Abhinayaa,

    Could you be more specific about how is the user supposed to access this "Knowledge Portal"? Is it embedded with Messenger UI, supposed it is a different thing against Knowledge App within the Messenger Homescreen?

    Thanks.

     



    ------------------------------
    Jacky Qi
    Genesys - Employees
    ------------------------------

    Original Message


Related Content