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  • 1.  Genesys cloud -MS Teams Integration

    Posted 7 days ago

    Hi All,

    Currently we have Genesys cloud user not able to see MS teams user presence status in the Genesys Org. We can confirm that all users(MS Teams) are already sync in the Microsoft Azure AD. Users doesn't have any MS team badge. Is a license required for each users(MS user) to see the presence and MS Badge in Genesys cloud?

    #Integrations

    Dennis Cantina 


    #Integrations

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    Dennis Cantina
    Black Box Technologies Australia Pty Ltd
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  • 2.  RE: Genesys cloud -MS Teams Integration

    Posted 7 days ago

    Hi Dennis

    Just checking that you followed the implementation steps on the Resource Centre, including installing the Teams integration into your org, mapping the specific additional attributes via SCIM, giving the Graph API permissions, giving the actual Genesys Cloud users the role with the Teams integration permission, and they've logged into the Teams apps widget within Genesys Cloud?



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    Vaun McCarthy
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    Original Message


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