Outbound digital campaigns event triggers for post-contact interactions
Outbound administrators can now use event triggers for post-contact digital interactions in outbound digital campaigns, specifically for wrap-up codes.
Enable and disable email threading
Administrators can now enable or disable email threading and define the length of time to thread email conversations after the most recent interaction, up to 30 days. Administrators can also enable subject-based threading to ensure that, when a participant modifies the subject line for inbound replies, Genesys Cloud creates a new interaction.
Deprecation: Canned reports
On June 22, 2022, Genesys Cloud announced the migration of canned reports to dynamic view exports. To allow for more time for the customers to move from canned reports to the performance view exports, Genesys is extending the deprecation plan. The completion date for all canned reports is now March 20, 2024. The deprecation notice includes updates to the full deprecation date and new date for disabling the Edit and Run now functions, for each report.
Deprecation: Legacy alerting system
On June 14, 2023 Genesys announced that it would postpone the legacy alerting system removal date to January 24, 2024. Genesys has further postponed this date to April 1, 2024. On June 7, 2023, Genesys replaced the legacy alerting system with new real-time Alerting functionality. This deprecation affects customers who use the legacy alerting system. Genesys recommends that affected customers create a backup of their latest bots in production.
#Other/NotSure------------------------------
Tracy
Genesys
------------------------------