View and edit imported data via the user interface in the Contact List editor

Outbound administrators can now use the contact list editor within the Genesys Cloud user interface to view imported contact lists. Administrators can also create, edit, and delete individual and bulk contacts. This feature makes available functionality within the Contact List editor and enables customers to validate pre-existing filters, create ad hoc filters, and validate the number of records available once the filter is applied. Also, administrators can designate records as callable or uncallable within this feature, which provides the dynamic capability to make records available or unavailable during an active campaign.

Administrators can now use a new outcome threshold solution in Predictive Engagement action maps to improve the definition of the target audience associated with an outcome. By employing percentiles to adjust the target audience, this solution enables more accurate and reliable engagement volumes.

Genesys Cloud now supports UAE Arabic (ar-AE) for Genesys Dialog Engine Bot Flows, Genesys Digital Bot Flows, knowledge workbench, intent miner, and Agent Assist.

Genesys Dialog Engine Bot Flows and Genesys Digital Bot Flows support is now available for Chinese (Simplified/Mandarin) (zh-CN), Korean Korea (ko-KR), and Polish Poland (pl-PL).

On May 15, 2024, Genesys will remove the Adobe data actions integration from Genesys Cloud and will also remove the integration's supported documentation from the Resource Center. Organizations must transition to web services integration, reconfigure data actions via the web services data action, and use the transitioned data actions in Architect flows and scripts.