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Genesys cloud supervisor app ipad edition

  • 1.  Genesys cloud supervisor app ipad edition

    Posted 05-26-2022 02:52
    Hello All,

    i just download the Supervisor app iPad edition but there is an issue that i cannot see any view related to the agents at all even the agent  location on the floor map but for the workgroups, it works fine 

    i have all permission for my user even the master admin but i cannot see any agent details 

    so anyone faced this issue before ?

    Thanks,
    #QualityManagement
    #Unsure/Other

    ------------------------------
    Amr khalil
    Dimensions Solutions for Telecommunications and Information Technology Company
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