Nick, is the instability with the interface or with the WebRTC phone? Have you tested with the Web Client? Also, make sure your Netskope is not doing SIP inspection.
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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.comhttps://www.ttecDigital.comhttps://RobertWC.Blogspot.com------------------------------
Original Message:
Sent: 06-26-2023 11:08
From: Nick Kieffer
Subject: Genesys Desktop App and Netskope Secure Web Gateway
Is anyone using Netskope to route traffic from the desktop app to Genesys Cloud? We have recently implemented Netskope and are struggling to maintain a stable environment and are looking for any guidance that could help us. Thank you, Nick
#ArchitectureandDesign
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Nick Kieffer
Simmons Bank
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