Hello Community!
In one of our tenants (US East), we started to roll out the Desktop App v. 2.19.704 due to the 'fix' for the interaction freezing issue when running new Intel gen processors. Our rollout started about a week ago. One of our call center supervisors (home user/broadband connection) noticed that when looking thru interactions, that she would get a blue circle as the data in the interactions are trying to render. Then the app would bomb out/reload Below is a screenshot.
I could replicate the same exact scenario as the user, different computer, different ISP and region of the US. So I uninstalled that version, rebooted and then installed an older version 2.16.671 which is what users in this tenant were upgrading from.
Same exact scenario presented itself. Spinning blue circle, circle freezes, interaction data presented then app reload. Scenario was loading up all interactions for January, filtered by email and by user and pressing the > at bottom to get to deeper pages back in history, then opening an interaction.
Anyone else or is it just us again :) ?
#PlatformAdministration#Unsure/Other------------------------------
Steve Parsons
BCD TRAVEL S.A.
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