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  • 1.  Genesys Digital Bots: Cards and Carousels Beta

    GENESYS
    Posted 05-24-2023 10:47

    I am pleased to announce the exciting news that Cards and Carousels are coming soon to Genesys Digital Bot Flows.  Therefore applications are now open for Beta  This is available to customers, partners, and internal orgs - so I encourage you to sign up and share your feedback. 

    It is the first feature that will give you a flavour of the rich elements coming into digital bots and gives you a opportunity to give your thoughts and help us carve out the future of this product.

    This feature will enable the bot author to create cards and carousels within digital bot flows.  It will give them the ability to curate structured cards that may contain images, text, buttons, links or reply options, giving them more choice on how to structure their bot.
    The benefit of cards and carousels is it enables an end user to quickly navigate the conversation, creating a more visually appealing and responsive way of engaging.  It can be used to navigate the user, help guide them to their resolution as well as executing key actions flows.  

    We aim to open this beta by mid June.  So please apply now here

    Any questions, please let me know.



    #BetaAnnouncement
    #NowRecruiting


    #BetaAnnouncement

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    Gemma Alvarez
    Staff PM for Digital Bots
    Genesys - Employees
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  • 2.  RE: Genesys Digital Bots: Cards and Carousels Beta

    Posted 06-13-2023 08:12

    Hi Gemma,

    I have completed the form but I am still waiting to have the beta on my org.

    Regards

    Melvyn



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    Melvyn Runghen
    Paxyl Solutions
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  • 3.  RE: Genesys Digital Bots: Cards and Carousels Beta

    GENESYS
    Posted 06-13-2023 09:31

    Hi Melvyn,
    Thanks for your message.  I will be communicating with everyone shortly regarding the beta.  We have not released the beta yet but it will be this month :)



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    Gemma Alvarez
    Genesys - Employees
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  • 4.  RE: Genesys Digital Bots: Cards and Carousels Beta

    Posted 07-31-2023 04:59

    Is Cards and Carousels avilable now in BETA or not ? 



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    Onkar Gautam
    British Telecommunications PLC
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  • 5.  RE: Genesys Digital Bots: Cards and Carousels Beta

    GENESYS
    Posted 08-01-2023 05:29

    Yes, it has for a while now, we have enabled a few for BT.  If you have any problems, please email me on gemma.alvarez@genesys.com



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    Gemma Alvarez
    Genesys - Employees
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  • 6.  RE: Genesys Digital Bots: Cards and Carousels Beta

    GENESYS
    Posted 08-07-2023 07:15

    Onkar, I am the local contact for all this. If you want to enable more orgs, please sign up. If you want to know what ones are enabled, contact me and I will get you that info and who applied.



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    Marc Sassoon
    Digital & AI Technical Specialist
    Genesys - Employees
    marc.sassoon@genesys.com
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  • 7.  RE: Genesys Digital Bots: Cards and Carousels Beta

    Posted 08-16-2023 14:45

    Will this feature have the ability to restrict free text typing by the customer?  We want to display cards or carousels and not allow the customer to type in anything into the chat/web messaging window.  Is this possible?



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    Ryan Cheesman
    Senior Manager, IT Integration Services
    Tandem Diabetes Care Inc. | positively different
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