Hi Michel,
Might be showing my ignorance here, but is this in relation to Genesys Multicloud CX or something specific to Genesys Engage? Checking the Genesys Engage Chat documentation, it was last updated in 2020 which does predate the acquisition of Bold360 by Genesys (https://docs.genesys.com/Documentation/ESChat).
As far as I know, there isn't a specific integration between Genesys DX (Bold360) and Multicloud.
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Anthony Romero
Genesys - Employees
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Original Message:
Sent: 08-18-2022 04:25
From: Michel Brabants
Subject: genesys engage integration
Hello,
while waiting for my lab instance, I'm looking around how much bold360 currently integrates with engage chat. I looked around and it seems possible, but I can't find any documentation on what's exactly possible out of the box and what's currently custom work.
Thanks,
Michel
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Michel Brabants
DDM Consulting NV
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