Hi, sorry for the little off topic, but the Genesys User Experience Research team has launched a survey aimed to schedulers (or supervisors with scheduling permissions) to gather their feedback about different aspects of the agents' schedule.
This survey will take approximately 5-10 minutes and those eligible will automatically be entered into a sweepstakes for a chance to win one of two $75 e-gift cards.
The survey will be collecting data until May 20th, and sweepstakes selection will be held on May 21st.
>>> Link to the survey
Thanks a lot,
Olga Revilla
UX Research Lead at Genesys
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Olga Revilla
Genesys - Employees
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Original Message:
Sent: 04-02-2024 10:42
From: Daniel Chapdelaine
Subject: Genesys Forecast FTE needs
Hi Anton,
Looks like the community portal added a . to the end of the hyperlink.
https://genesyscloud.ideas.aha.io/ideas/WEFRC-I-61
Thanks,
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Daniel Chapdelaine,
Senior Product Manager, WFM Forecasting
Genesys - Employees
Original Message:
Sent: 04-01-2024 16:01
From: Anton Vroon
Subject: Genesys Forecast FTE needs
@Daniel Chapdelaine do you have a publicly available link for that idea?
Is it one of these two, or something else?
https://genesyscloud.ideas.aha.io/ideas/WEM-I-573
https://genesyscloud.ideas.aha.io/ideas/WFMSCH-I-6
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Anton Vroon
Original Message:
Sent: 03-28-2024 12:55
From: Daniel Chapdelaine
Subject: Genesys Forecast FTE needs
Hi Cody,
We are working on adding this to Genesys Cloud; we want to give users a staffing requirement forecast that reflects any changes they have made to their forecast or "scenarios." Currently, the staffing needs generation in GC is tied to the scheduling process, so you can see the staffing needs for any forecast by creating a schedule from it. You can create a Forecast, make your modifications, and create a schedule to see the staffing numbers. You can make unlimited forecasts and schedules. We also have a feature that allows you to change the forecast associated with a schedule and update the staffing numbers to match the new forecast.
You can track our progress on the staffing requirements forecast via this idea - https://genesyscloud.ideas.aha.io/ideas/WEFRC-I-61.
I hope this helps!
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Daniel Chapdelaine,
Senior Product Manager, WFM Forecasting
Genesys - Employees
Original Message:
Sent: 03-26-2024 16:15
From: Cody Herr
Subject: Genesys Forecast FTE needs
Does Genesys offer a way to calculate FTE need and display that need using different forecasting scenarios? For example, If I want to see how many FTE our call center needs if we changed our operating hours or service level?
#WorkforceManagement
#Forecasting
#Scheduling
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Cody Herr
CAPITAL Services
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