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  • 1.  Genesys IP Whitelist

    Posted 10-02-2023 11:17
    No replies, thread closed.

    Hi,

    If anyone know what are Genesys Cloud's IP addresses and ports required to be whitelisted for my 3rd party web service integration?

    My integration setup will only involve:

    Architect's call flow will invoke Genesys's Web Service Data Action, then integrate with the 3rd party Web Service API to pass and get information, by either using GET or POST method.

    I did some study, but need someone to confirm for me in case the integration is blocked somehow.

    1. REST API (ip & ports) (referred to Cloud media services CIDR IP address range - Genesys Cloud Resource Center)
      IPs :
      164.152.64.0/22
      169.150.110.0/24 and
      169.150.111.0/24

    Port: tcp/443

    1. All the CIDR's ip addresses listed under API services that I get when I run the
      https://developer.genesys.cloud/organization/utilities-apis#get-api-v2-ipranges

    Hope someone can advice me ASAP.

    Regards,

    Johnson


    #Integrations

    ------------------------------
    Johnson Lu
    MFE International Pte Ltd.
    ------------------------------


  • 2.  RE: Genesys IP Whitelist

    Posted 10-06-2023 16:19
    Edited by Paul Simpson 10-06-2023 16:20
    No replies, thread closed.

    Johnson,

    It's not clear from you post (at least, not to me!) if you are referring to Genesys Cloud's Whitelist, or the Whitelist on your external system. Nor whether you are instigating the Data Actions within Architect to consult an external API, or whether it's an external system calling the Genesys Cloud API.

    If you are calling the Genesys Cloud API from an external system this page gives details of the various addresses and ports required to be whitelisted in the firewall between the external system and Genesys Cloud.

    HTH



    ------------------------------
    Paul Simpson
    Eventus Solutions Group
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    Original Message


  • 3.  RE: Genesys IP Whitelist

    Posted 10-08-2023 23:24
    No replies, thread closed.

    Thanks, Paul



    ------------------------------
    Johnson Lu
    MFE International Pte Ltd.
    ------------------------------

    Original Message


  • 4.  RE: Genesys IP Whitelist

    Posted 10-06-2023 19:20
    No replies, thread closed.

    Hi Johnson

    The Cloud media CIDRs you refer to are currently for that specifically - media (WebRTC etc).  The ones you need to make sure your webservices allows are those you've found under #2 but I believe you need the ones listed as "data-actions".

    Keep an eye out on updates to all of these as I understand there's some work being done to potentially also have those media layer CIDRs be used for other services too - at least I vaguely recall coming across a comment to that effect on an article somewhere.



    ------------------------------
    Vaun McCarthy
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    Original Message


  • 5.  RE: Genesys IP Whitelist

    Posted 10-08-2023 23:26
    No replies, thread closed.

    Thanks, Vaun McCarthy



    ------------------------------
    Johnson Lu
    MFE International Pte Ltd.
    ------------------------------

    Original Message


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