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  • 1.  Genesys IVR payment solution/ Fiserv integration

    Posted 10-26-2022 09:02
    No replies, thread closed.
    Does anyone know if Fiserv is an established payment processor with Genesys and if so do they support the RESt API? I imagine they do but just want to confirm.
    #Integrations
    #Unsure/Other

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    Andrew Saltonstall
    Pensacola Christian College, Inc.
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  • 2.  RE: Genesys IVR payment solution/ Fiserv integration
    Best Answer

    Posted 10-26-2022 22:06
    No replies, thread closed.
    Yes, FIServe has a good and fairly extensive API.  Connectivity may be a challenge depending on the type of services you have with FIS and how you connect to them now.  It may be easier to have a web proxy on your corporate edge that talks to the FIS services internally.  You can find their API here: Payments API | Payments (fiserv.com), but be sure to talk to FIS about what is open to Genesys Cloud and the restrictions around REST-based services with only JSON packets.

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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    Original Message


  • 3.  RE: Genesys IVR payment solution/ Fiserv integration

    Posted 10-28-2022 10:44
    No replies, thread closed.
    Appreciate that!

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    Andrew Saltonstall
    Pensacola Christian College, Inc.
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    Original Message


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